Shipping & Returns
Shipping & Returns Policy for limited edition prints:
We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.
All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.
We provide shipping for all prints and framed artworks to every country apart from those in the EU. The reason for this is that the EU brought in new regulations a few years ago regarding VAT registration and caps, and unfortunately this means that it's too laborious and expensive to ship there. We'll keep reviewing this, and hopefully things will change to make it an option in the future. Should your address (for those outside the EU) not be accepted at checkout, please contact us and we will try to find a solution.
Orders are dispatched within 3-5 days and would thereafter arrive within 1-2 weeks to the UK, and in 2-3 weeks to North America. Other destinations may vary (please allow up to four weeks).
You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.
Returns on damaged or lost artwork
In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.
In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).
We offer customs-free delivery to the UK and US and customs duties are prepaid for Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may have to pay a customs clearance fee as required by your port of delivery.
Got another question?
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